Frequently Asked Questions
Find answers to common questions about our products and services
Does the sensor need Wi-Fi near the tank area?
- Wi-Fi Requirement: You do not need a Wi-Fi connection near the water tank area.
- Where Wi-Fi is needed: Wi-Fi is only required near the controller unit, specifically where your water motor switch is located.
- Sensor functionality: The sensor installed at the tank does not require its own Wi-Fi connection to function.
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Can the motor be manually operated after installing Flosenso?
- Manual Operation: Yes, you can manually operate your motor at any time after installing the Flosenso water level controller.
- Ways to Operate: There are two convenient ways to perform manual operations:
- Mobile App: Control the motor through the Flosenso app.
- Physical Button: Use the manual operation button located directly on the controller hardware.
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Will Flosenso automatically detect water in the pipeline and operate the motor accordingly?
- Pulse Add-on: To detect water in the pipeline and control the motor accordingly, you can purchase the Pulse add-on.
- Automatic Activation: Pulse ensures the motor only runs when water is actually flowing in the pipeline.
- Safety Feature: If you have inconsistent water supply timings, this system prevents the motor from running dry, keeping it safe.
- Detection Requirement: For the system to work effectively, the water must reach the motor inlet for Pulse to successfully detect it.
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What if Flosenso doesn’t suit my setup? Am I stuck with it?
- Risk-free Trial: You are fully covered by a 30-day money-back guarantee.
- Easy Returns: If the product does not meet your needs or fit your setup, you can simply return it to receive a full refund.
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Can I monitor the water status from abroad?
- Remote Monitoring: Yes, you can monitor your system remotely—this is a primary feature of Flosenso.
- Mobile App: You can operate and monitor your water motor from anywhere in the world using the Flosenso mobile app, providing peace of mind and convenience for you and your family.
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Can one controller work with multiple sensors?
- Single-sensor Limit: Each controller is designed to support only one sensor.
- Requirement for Multiple Tanks: If you need to monitor several water tanks, you must purchase a separate device for each tank.
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Does Flosenso protect the motor from dry run?
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Yes, Flosenso, a smart water level controller, protects your motor from dry-run damage.
- Automatic Shutdown: If the motor is running but the water level in the tank does not change for 5 minutes, the sensor signals the controller to automatically switch off the motor.
- Customizable Settings: While the default protection timer is set to 5 minutes, you can customize it to 10, 15, or 20 minutes depending on your specific requirements.
- Retry Mechanism: If there is no water in the pipeline, the system switches the motor off and will automatically attempt to restart it after a 5-minute interval.
- Optional Add-on: For enhanced protection, Flosenso offers an add-on called Pulse, which detects water availability in the pipeline before the motor even starts.
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Can I monitor and operate my motor through the Flosenso App from anywhere in the world?
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Yes, you can monitor and operate your water motor from anywhere in the world using the Flosenso mobile app.
- Connectivity: To function globally, both your mobile device and the Flosenso controller must have an active internet connection.
- Notifications: The app provides real-time updates directly to your phone, including:
- Motor Status: On/off updates.
- Water Level: Real-time water level updates.
- System Alerts: Important notifications and alerts.
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Will Flosenso work if my Wi-Fi stops working for some time?
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If the Wi-Fi connection drops, the device automatically switches to offline mode, allowing you to manually operate your water motor.
- Automatic Recovery: Once your Wi-Fi connection is restored, all smart features will automatically come back online.
- Important Note: A stable Wi-Fi connection is required for the product's smart features to function properly.
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Can I install Flosenso on my own? How long does installation take?
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Flosenso is designed for easy, user-friendly self-installation.
- Installation Time: Most customers can complete the setup in 30 to 45 minutes.
- Ease of Use: There is no complicated wiring required.
- Setup Process: The installation involves three simple steps:
- Step 1: Mount the sensor on the tank.
- Step 2: Plug in the controller.
- Step 3: Complete the configuration through the Flosenso app.
- Support: Every purchase includes a step-by-step installation guide. If further help is needed, the support team is available via audio or video call.
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Does Flosenso require regular servicing or cleaning?
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Flosenso does not require regular servicing or cleaning.
- Reliability: The device is built with industrial-grade components and is designed to operate without routine maintenance.
- Standard Warranty: Every purchase includes a 12-month free warranty.
- Extended Coverage: Customers can choose extended warranty plans of 1+1 years or 1+2 years for additional coverage.
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Will Flosenso be affected during tank cleaning? Do I have to remove and reinstall it?
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You do not need to uninstall or remove the sensor during routine cleaning.
- Check Positioning: Simply ensure that the sensor's mounting position has not shifted during the process.
- Normal Operation: As long as there is no physical damage and the mounting remains in place, the device will continue to function normally.
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Is Wi-Fi required for Flosenso Wired Version?
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Even though the wired version uses a physical connection between the sensor and the controller, a stable Wi-Fi connection near the controller is still necessary.
- Purpose of Wi-Fi: The internet connection powers the device’s smart features, including:
- Remote Monitoring: Access and monitor your system from anywhere.
- Automation: Enable automatic motor operations.
- Notifications: Receive real-time alerts and updates.
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Can one device monitor both overhead and underground tanks? / Can one device monitor multiple tanks?
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A single Flosenso device is designed to monitor only one tank.
- Multiple Tanks Requirement: To monitor multiple separate tanks, you will need multiple devices.
- Interconnected Systems: If multiple tanks are interconnected and operate using a single pump, one Flosenso device can manage the entire system as a single unit.
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What is the starting price of Flosenso??
- Pricing: The wired version of Flosenso is priced at ₹10,499.
- Offers: For information on current discounts and seasonal deals, customers are encouraged to visit the official website at flosenso.com.
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Is Flosenso compatible with stainless steel tanks??
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The Flosenso smart water level controller is fully compatible with stainless steel tanks.
- Key Requirement: To install the sensor, your stainless steel tank must have a 30mm opening on the shoulder of the tank.
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Do you provide free demo or trial so i can understand the functioning better??
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Instead of a traditional demo, the company offers a 30-day money-back guarantee.
- Risk-Free Trial: Customers can install and test the Flosenso smart water level controller in their own home setup without any risk.
- Easy Returns: If the product does not meet your needs, you can return it within 30 days for a full refund.
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Does Flosenso work with a submersible motor??
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Flosenso is fully compatible with submersible motors.
- Standard Setup: It works directly with submersible motors without additional configuration.
- Starter Switch Requirement: If your motor requires a starter switch, you will need to use the Navi add-on.
- Purpose of Navi: Navi makes the starter switch compatible with the Flosenso controller, ensuring smooth and automated operation.
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Why is Flosenso price higher than some other product in the market??
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Flosenso is priced higher than basic water level controllers as it offers a complete smart water management solution.
- Advanced Technology: It uses premium ultrasonic technology for accurate water level sensing.
- Smart Control: Provides real-time control and remote monitoring capabilities.
- User Experience: Includes lifetime free app access and is designed for a hassle-free user experience.
- Hardware Quality: Built with high-quality components for long-term durability.
- Safety & Reliability: Protects the motor from dry runs and prevents tank overflow, ensuring accuracy and long-term reliability.
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How does Flosenso Monitor or track the water flow and tank Status? What Technology Is used??
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Flosenso is a smart water level controller designed for efficient home water management.
- Ultrasonic Sensing: The device uses ultrasonic wave reflection to accurately measure water levels.
- Non-invasive Design: Sensors are mounted outside the tank, preventing issues like rusting, leakage, or physical damage.
- Real-time Monitoring: Provides continuous, real-time water level updates through a mobile app instead of fixed level indicators.
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